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Customer Care  1-800-831-4242

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Frequently Asked Questions (FAQs)


Contact


How can I contact Jameco?
Does Jameco offer technical support?
Looking for exclusive offers and company updates?
Does Jameco have a will-call office where I can pick-up my order?
How do I request a catalog?
How can I unsubscribe from the Jameco newsletter?
I unsubscribed from your newsletter, so why am I still getting newsletters from you?
How can manufacturers contact Jameco's purchasing team?
Where can I find out more about opening a credit account?



Ordering


Does Jameco accept orders by phone, fax, or mail? Can I order in person?
How do I know if my order was accepted? (For the Jameco.com website)
I might have accidentally placed a duplicate order. What should I do?
How can I check my order status? Can I check my order's status online even if I made it by phone, fax, or mail?
Can I track my Jameco order once it has shipped?
Why was my order voided?
Can I change my order after I've submitted it? Can I combine two orders to reduce shipping costs?
Is Jameco's website secure? What security does Jameco use to keep my information private?
Why does Jameco have a minimum order charge?
I'm having problems with the shopping cart. What should I do?
Does Jameco have a paper catalog?
What should I do if an item is missing from my shipment?
The Jameco Credit Account payment option is not shown on the Order Summary Page. Why not?
Why does Jameco place minimum order quantity on some items?
What is NCNR?
What is CEC?



Payment


What payment options does Jameco accept for orders?
When does Jameco charge sales tax?
If I pay by credit card, why must Jameco verify my shipping address with my credit card company?
I am a tax-exempt government employee. How can I order without being taxed?
I have a Reseller's permit in California. How can I order without being taxed?
Does Jameco know why my credit/debit card was declined?
The Jameco Credit Account payment option is not shown on the Order Summary Page. Why not?
Does Jameco offer any type of bulk discount program?



Credit


Who is eligible for a credit account?
How do I sign my institution up for a credit account?
How long will it take to set up a credit account?
How can my institution pay for the credit account?
How much is my institution's credit limit with Jameco?
How can I contact Jameco's Credit Department to find out more about it?



Return / Warranty Service


What steps should I follow to return a product?
Can I return books, kits, software, grab bags, or special order items?
Approximately, how long will it be before I receive a refund check or a replacement item in the mail?
Do I need an RMA number to return a product to Jameco?
Where should I send my return shipment?
Must I return every accessory when I send in a return? What else should I include with my RMA?
When is a restocking fee applied? How much is the fee?
What does the Jameco Warranty cover?
Jameco's Limitation of Liability
Who pays for the shipping if the product needs to be returned for replacement or repair under the Jameco Warranty?
How do I receive service under the Jameco Warranty?



Shipping and Handling


When will my order be shipped from Jameco?
What are your shipping rates?
Are there any processing fees?
Does Jameco offer Saturday delivery service?
Does Jameco accept C.O.D for orders?
How can I track my Jameco order once it has shipped?
How do I contact UPS / FedEx / USPS?
UPS / FedEx / USPS has my package but they haven't delivered it. Why?
Will Jameco pay for return shipping for defective merchandise?
What should I do if an item is missing from my shipment?
Does Jameco deliver to APO/FPO addresses?
Does Jameco ship internationally?
What should I do if my package is damaged, tampered with, misdelivered, or lost?
What happens if a package is misaddressed?
What does Jameco mean by a "commercial" address?



Website


The links on the website aren't working! What's wrong?
I can't filter results to the value I want in ____ category! Help!
There's no datasheet for ____ product! Where can I get one?
Is Jameco's website secure? What security does Jameco use to keep my information private?
I'm having problems with the shopping cart. What should I do?



Account


Why should I register with Jameco.com?
How do I register with Jameco.com?
How do I sign in?
How do I log out?
What if I forget my password?
I'm having problems with my user name/password.
How do I update my account?
How do I change my Jameco login ID?



International


How can I contact Jameco from outside the United States?
How can I pay for an order from outside of the US?
What about taxes or duties in my country? Who is responsible for those?
How does international shipping work?


Contact (top)

How can I contact Jameco?
  • You can contact us by e-mail, phone, mail, or fax. Our numbers and addresses are located here.
Does Jameco offer technical support?
  • We do! Our team of technical experts is available to answer your questions before, during, and after your purchase. They can help you answer technical inquiries on products, resolve technical problems, resolve compatibility issues, and cross-reference integrated circuits for you. Just send us an e-mail at Tech@Jameco.com or give us a call at 1-800-831-4242!
Looking for exclusive offers and company updates?
  • Subscribe to the Jameco newsletter and receive exclusive offers and company updates, including puzzlers and electronics recipes from Forrest Mims! Sign-up here!
Does Jameco have a Will-call office where I can pick up my order?
  • Yes, we do! Just select "Pick up at Jameco will-call office" as a shipping method, and you can come pick it up at 1355 Shoreway Road, Belmont, CA 94002. Will-call office hours are 8 AM to 5 PM Monday - Friday.
How do I request a catalog?
  • To request a catalog, click here
How can I unsubscribe from the Jameco newsletter?
  • You can unsubscribe at the same place you subscribed: here. Just fill in your e-mail address and check the unsubscribe box at the bottom of the page. Please note that it could take as many as 10 days before we can completely remove your e-mail address from our database.
I unsubscribed from your newsletter, so why am I still getting newsletters from you?
  • Please note that it could take as many as 10 days before we can completely remove your email address from our database. If you're still having problems, send an e-mail to CustService@Jameco.com.
How can manufacturers contact Jameco's purchasing team?
Where can I find out more about opening a credit account?
  • E-mail us at Credit@Jameco.com, or call us at 650-592-6718. You can also fax us at 650-802-1583.


Ordering (top)

Does Jameco accept orders by phone, fax, or mail? Can I order in person?
  • We do, and you can! You can call us at 1-800-831-4242 to place your order. You can also fill out an Order Form and fax it to us at 1-800-237-6948 or mail it to us at Jameco Electronics, 1355 Shoreway Road, Belmont, CA 94002. To order in person, just come to the address listed above and order in our will-call office!
  • Note: If you are ordering from outside the US, you should call us at 1-650-592-8097 or fax us at 1-650-592-2503.
How do I know if my order was accepted?(For the Jameco.com website)
  • Once you select the "Purchase Now" button on the Order Summary Page during the "Shopping Cart" checkout process you will be redirected to a confirmation page. This page will list an order confirmation number. You will also receive an e-mail confirmation within 24 hours that contains all the details of your order. If you didn't see a web confirmation page, our server probably still received your order, but please call Jameco Customer Service at 1-800-536-4316 to make sure.
I might have accidentally placed a duplicate order. What should I do?
  • Call Jameco Customer Service right away at 1-800-536-4316. We can check on your order and void the duplicate order for you.
How can I check my order status? Can I check my order's status online even if I made it by phone, fax, or mail?
  • You can check the status of all orders online, as long as you have the order confirmation number. Go here and enter your order number and your shipping ZIP code. If you don't have your order number, please call Customer Service at 1-800-536-4316 to check your order's status.
Can I track my Jameco order once it has shipped?
  • Our "Check Order Status" is integrated with the tracking systems of the major couriers. When you lookup your order at Jameco.com, we pass tracking information to the courier, and bring you back the results.
Why was my order voided?
  • We typically void orders when your credit/debit card is declined. If this is not the case, please call Customer Service at 1-800-536-4316.
Can I change my order after I've submitted it? Can I combine two orders to reduce shipping costs?
  • If your orders haven't been sent to our warehouse yet, we can change or combine them. Call Customer Service at 1-800-536-4316 to change or combine your order(s).
Is Jameco's website secure? What security does Jameco use to keep my information private?
  • Security is a top priority here at Jameco. When you send us your information, you can rest assured that it is protected. We use the latest 128-bit SHA1 SSL 3.0 transport security to encrypt your sensitive data. VeriSign certifies our website's identity to help protect you from hackers and fraudsters.
Why does Jameco have a minimum order charge?
  • Because Jameco incurs a significant cost to process every order, we charge $5 on any order less than $10. Hopefully you can find a few more parts to bring your order above this threshold and then the charge will automatically disappear.
I'm having problems with the shopping cart. What should I do?
  • First, check that cookies are enabled, and that cookies from Jameco.com are not being blocked. If those settings seem okay, try clearing your browser's cookies and cache, then close and re-open your browser and try again. If all else fails, try closing all open programs and restarting your computer, or ordering from another computer.
Does Jameco have a paper catalog?
  • We do! We mail our 200-page full-color catalogs quarterly. You can sign-up for our catalog mailings here or download a pdf catalog here.
What should I do if an item is missing from my shipment?
  • First, check that you've received all the boxes associated with your order. Then fully empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please call Jameco Customer Service at 1-800-536-4316.
The Jameco Credit Account payment option is not shown on the Order Summary Page. Why not?
  • Paying with a Credit Account is only for registered users of the website attached to an existing account on Net 30 terms with Jameco.
Why does Jameco place minimum order quantity on some items?
  • Those components are generally prepackaged in groups of the minimum order. For example, we receive many capacitors in packets of 10, so you can't order fewer than 10.
What is NCNR?
  • NCNR stands for "non-cancelable, non returnable." Occasionally, Jameco will ask customers to agree that a specific product cannot be returned or canceled. This happens for products that are special ordered, custom, modified or if the customer purchases very large quantities that then triggers a reorder. In both cases, Jameco would otherwise be left holding product that cannot be readily sold. Of course, this has no impact on Jameco's warranty which allows customers to return defective products to us for a period of 90 days after the order has shipped.
What is CEC?
  • The California Energy Commission is California's primary energy policy and planning agency. Created in 1974 and headquartered in Sacramento, the Commission has responsibility for activities that include forecasting future energy needs, promoting energy efficiency through appliance and building standards, and supporting renewable energy technologies.

  • Various industrialized countries have started to regulate energy usage for a variety of standard consumer and industrial products. Along with other types of electronic equipment, power adapters have come under scrutiny with respect to energy usage.

  • MANDATORY COMPLIANCE, with exemption of medical equipment.

    CEC (California Energy Commission) As of July 1st, 2008 external power supplies (power adapters) are required to meet Tier 2 limits. This is equivalent to Efficiency Level 4 (see below) or go to www.energy.ca.gov



Payment (top)

What payment options does Jameco accept for orders?
  • Jameco accepts VISA, MasterCard, American Express, Discover, Cash On Delivery (for a $9 service charge) and Jameco Credit Accounts (you must be registered to use online). You may also prepay by check or money order if ordering by mail.
When does Jameco charge sales tax?
  • We charge the applicable sales tax on all orders shipped to California and on all orders to be picked up at our will-call office in Belmont, California.
If I pay by credit card, why must Jameco verify my shipping address with my credit card company?
  • Your credit card company may not authorize your purchase if the address you list does not match the one on your credit card statement.
I am a tax-exempt government employee. How can I order without being taxed?
  • Please fax us a copy of your government agency exemption documents at 1-800-237-6948 and register at Jameco.com. Then, call us at 1-800-831-4242 x570 to have your online account reflect your tax exempt status.
I have a Reseller's permit in California. How can I order without being taxed?
  • We require you to fax us a copy of your California Resale Certificate, and that you register at Jameco.com. Once this is done, please call 1-800-831-4242 x570 to have your online account reflect your tax exempt status.
Does Jameco know why my credit/debit card was declined?
  • No, we do not. Our automated system is not given any reason for a decline. Please verify your credit card number, expiration date, security code, and billing address to make sure they match what’s listed on your credit card statement.
The Jameco Credit Account payment option is not shown on the Order Summary Page. Why not?
  • Paying with a Credit Account is only for registered users of the website attached to an existing account on Net 30 terms with Jameco.
Does Jameco offer any type of bulk discount program?
  • Jameco offers personalized service and bulk discounts through our Inside Sales department. To inquire about order discounts, please call us at 1-800-794-9100 or fax at 1-800-592-8350.
Credit (top)

Who is eligible for a credit account?
  • Jameco credit accounts are exclusively for businesses, schools, and governments.
How do I sign my institution up for a credit account? How long will it take to set up a credit account?
  • It can take anywhere from one to five days, depending on how long it takes to check with your references and bank.
How can my institution pay for the credit account?
  • You can pay by check or through Automated Clearing House payment (ACH).
How much is my institution's credit limit with Jameco?
  • Please call your Inside Sales Rep 1-800-0794-9100 or call Jameco Credit at 1-800-831-4242, and they will let you know.
How can I contact Jameco's Credit Department to find out more about it?
  • Email us at Credit@Jameco.com, or call us at 1-800-831-4242. You can also fax us at 650-802-1583.
Returns / Warranty Service (top)

What steps should I follow to return a product?
  • To initiate a return, fill out an RMA Request form and request an RMA number within 24 hours, you will receive your RMA number by e-mail or fax. If you would like to speak with a customer service representative, call us at 1-800-536-4316.
  • Pack your items in the box you received from Jameco or a similar box. Be sure to include all the accessories!
  • Write the RMA number clearly on the outside with permanent marker. Then, ship it back to Jameco using UPS, FedEx, or First Class Mail. Our address is:
    Jameco Electronics
    1355 Shoreway Road
    Belmont, California 94002

    We do not accept freight collect packages on returns.

  • Finally, we will refund or replace your item(s). Depending on what you requested, we will refund you by check, credit your account, or replace your item. Please be aware that it can take as long as 30 days until you receive your check or replacement item.
Can I return a defective or incomplete kit?
  • If your kit is missing a component or has a defective part, Jameco will replace it for free. Call 800-831-4242 from 6 a.m. to 5 p.m. Pacific Time, Monday through Friday, to request a replacement part.
  • If you prefer to return the kit for a refund, call 800-831-4242 from 6 a.m. to 5 p.m. Pacific Time, Monday through Friday.
Can I return kits or books?
  • You can return unassembled kits (which must include all the kit components) or unmarked books (with unbent spines) for evaluation. After the Returns Department has verified that the book is unmarked and/or the unassembled kit is complete, a refund will be issued. Please note that this type of return may take up to three business days to process.
  • Kits and books that are returned in non-reusable condition will be returned and no refunds will be given.
Can I return software, grab bags or special order items?
  • Sorry, we cannot accept returns on any of these items.
Approximately how long will it be before I receive a refund check or a replacement item in the mail?
I may take as many as 30 days after you've shipped your return.

Do I need an RMA number to return a product to Jameco?
Yes. Please request one through our RMA Request form and write it on the outside of your box with a permanent marker before you ship it back to Jameco.

Where should I send my return shipment?
Please send it to:
Jameco Electronics
1355 Shoreway Road
Belmont, California 94002

Must I return every accessory when I send in a return? What else should I include with my RMA?
Yes, you must include all accessories when you return your products to Jameco.

When is a restocking fee applied? How much is the fee?
We charge a 15% restocking fee when returns are due to customer error. If your return is due to our error, we will not charge any restocking fee.

What does the Jameco Warranty cover?
  • All Jameco purchases come with a 30-day money-back return policy, plus a 90-day Jameco warranty against any manufacturing defects. All Jameco house-brand products (Jameco ValuePro™, Jameco ReliaPro™ and Jameco BenchPro™) come with a one-year warranty. Defective items must be shipped prepaid. This warranty shall not apply to any defects caused by the customer through improper assembly, product modification, negligent operation or handling.
Jameco's Limitation of Liability
  • Jameco's liability shall be limited to the repair or replacement of defective products in accordance with the Jameco limited warranty.
  • Jameco shall not be liable for any incidental, special or consequential damages due to breach of any warranty, expressed or implied, directly or indirectly arising out of Jameco's sale of merchandise, including any failure to deliver any merchandise, or arising out of customer's installation or use, whether proper or improper, of the product, separately or in combination with other equipment, or from any other cause.
Who pays for the shipping if the product needs to be returned for replacement or repair under the Jameco Warranty?

  • The customer must pay all shipping costs for returning the defective item to Jameco.
How do I receive service under the Jameco Warranty?

  • Just fill out an RMA Request form, and mark your product as defective. We'll be happy to replace your product.

Shipping & Handling
(top)

When will my order be shipped from Jameco?
  • Orders received on weekdays before 6 p.m. Eastern time are shipped on the same day (subject to credit approval and stock availability). Orders received on weekends or U.S. holidays will ship on the next business day.
  • Some items are stocked at our satellite warehouse. These items typically require 2-3 extra days to ship. You can check availability on the product page, which will tell you how many days until we can ship your order after receipt of order (ARO).
What are your shipping rates?
  • Our system evaluates rates from UPS, Fed Ex and USPS and will return the least expensive freight option depending on the delivery location and package weight. Customers can override the least expensive option by selecting one of the Standard or Express rates. Shipping prices start at less than $5 for packages of a 1/2 lb. or less, and are competitive across all freight options.
Here are a few examples of the least expensive options.

San Francisco, CA
Residential Address
Miami, FL
Commercial Address
Weight Least Expensive Option Weight Least Expensive Option
< .5 lb. $2.43 < .5 lb. $2.51
1 lb. $6.86 1 lb. $9.28
2 lbs. $9.28 2 lbs. $10.67
5 lbs. $11.11 5 lbs. $12.73
10 lbs. $11.67 10 lbs. $17.25


Are there any processing fees?
  • Telephone orders below $25 and Web orders below $10 are charged a $5 handling fee.
Does Jameco offer Saturday delivery service?
  • Yes, Saturday delivery is available but only in the continental U.S. via FedEx Overnight or UPS Overnight. There is an additional fee of $15 for this service. FedEx home delivery provides Saturday delivery at no extra charge.
Does Jameco accept C.O.D for orders?
  • Yes, you may request C.O.D., which carries a $12 service fee. C.O.D. orders are limited to those shipped by UPS. You cannot use your freight collect accounts for C.O.D orders.
How can I track my Jameco order once it has shipped?
  • Just use our Order Status page. It's integrated with most couriers' order tracking systems. When you inquire about the status of your order, we pass tracking information to the courier and provide you the results.
How do I contact UPS / FedEx / USPS? How do I contact UPS / FedEx / USPS? UPS / FedEx / USPS has my package but they haven't delivered it. Why?
  • Please contact the courier using the contact information above to find more information about the status of your package(s).
Will Jameco pay for return shipping of defective merchandise?
  • No, Jameco does not pay return shipping costs. All products returned to Jameco must be prepaid. We will, however, be happy to replace your defective item at no charge. You are responsible for paying for return shipping. In the event that we conclude the product is defective, we will credit the cost of ground shipping back to you.
What should I do if an item is missing from my shipment?
  • First, check that you've received all the boxes associated with your order. Then empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please call Jameco Customer Service at 1-800-536-4316.
Does Jameco deliver to APO/FPO addresses?
  • We deliver to both APO and FPO addresses. Just select USPS as the courier of your package when ordering. Please be aware that APO and FPO orders may take longer to process and ship.
Does Jameco ship internationally?
  • Yes, Jameco does ship internationally. Please see the International page for more information.
What should I do if my package is damaged, tampered with, misdelivered, or lost?
  • For damaged, tampered with and misdelivered packages, please call Customer Service within three days of your delivered.
  • For lost packages, please call Customer Service at 1-800-536-4316 within two weeks of your expected delivery date.
What happens if a packagehas the wrong address?
  • For orders placed online, any error in the address that results in a charge from the freight courier is the responsibility of the customer. Jameco reserves the right to charge these fees once we are notified by the courier. Fees will be charged to the same account or credit card used on the original order.
What does Jameco mean by a "commercial" address?
  • A commercial address is an address that accepts walk-in visitors during normal business hours and has been categorized by UPS and FedEx as such. Commercial addresses typically receive a delivery discount.

Website (top)

The links on the website aren't working! What's wrong?
  • You need JavaScript enabled to use our website. Most of the links on the site use it. Check that it is enabled in your web browser, then close and reopen it to fix the problem.
I can't filter results to the value I want in ____ category! Help!
  • We're working as hard as we can to fix this problem, but we don't have perfect data for all of our products yet. In the meantime, try using the search box to find the product you want.
There's no datasheet for ____ product! Where can I get one?
  • Oftentimes, we receive products from manufacturers without datasheets. For instance, many factory overrun products don't have datasheets. Still, we may be able to help future customers if you send us the product's part number and the problem at Feedback@Jameco.com. In the meantime, you can try searching the Internet for one using the product's part number.
Is Jameco's website secure? What security does Jameco use to keep my information private?
  • Security is a top priority here at Jameco. When you send us your information, you can rest assured that it is protected. We use the latest 128-bit SHA1 SSL 3.0 transport security to encrypt your sensitive data. VeriSign certifies our website’s identity to help protect you from crackers and fraudsters.
I'm having problems with the shopping cart. What should I do?
  • First, check that cookies are enabled, and that cookies from Jameco.com are not being blocked. If those settings seem okay, try clearing your browser's cookies and cache, then close and reopen your browser and try again. If all else fails, try closing all open programs and restarting your computer, or ordering from another computer.

Account (top)

Why should I register with Jameco.com?
  • Registration allows the Jameco website to store your account information, making it easier and faster for you to place an order. It's also a good way to save the list of products that you're interested in purchasing, making subsequent purchases that much easier.
How do I register with Jameco.com?
  • First, click on "Log In" at the top of the page, and then select Register. Complete the Jameco Account Form, and then click on "Create Your Jameco.com Account". The next time you visit, simply log in and we'll remember your shipping and billing information.
How do I sign in?
  • To sign in from any page on the site, click on the "Log In" button located in the top menu bar. Enter your user name and password and you are on your way.
How do I log out?
  • To log out, click the "Log Off" button at the bottom of the page. If you share your computer with other people, you may want to log off before leaving your computer. This assures that no one else will be able to use your Jameco.com account.
What if I forget my password?
  • Click on the "Log In" button and then use the "Forgot Your Password?" link. Enter your user name, and then click "Continue". The Challenge Question you created during registration will appear. Answer it, and then click the button below that reads "Send Password". We will e-mail your password to your e-mail address immediately.
I'm having problems with my user name/password.
  • User names and passwords are case-sensitive, so make sure you enter them in the same upper and lower case manner with which you registered. If the site gives you an error message when you enter the user name and/or password, you should check your spelling carefully.

    You can also click the "Forgot your Password?" or "Forgot Your User Name?" links below the "Log In" button. Enter the requested information, and we will then e-mail your user name or password to your registered e-mail address immediately.

    If you're still having trouble, please contact our customer service group at CustService@Jameco.com
How do I update my account?
  • To update your account, log in, and click on "My Account" button. You will be given many options to update your account information.
How do I change my Jameco log in ID?
Please e-mail our webmaster at Webmaster@Jameco.com to change your log in ID.


International (top)

How can I contact Jameco from outside the United States?

• E-mail: International@Jameco.com
• International Phone Order Line: 1-650-592-8097
• International Fax Line: 1-650-592-2503

How can I pay for an order from outside of the U.S.?

International orders must be prepaid using one of the following methods of payment:

• PayPal
• Credit card (VISA, MasterCard, American Express or Discover)
• Bank transfer (there is a $15 bank transfer charge)
• Traveler's check drawn on a U.S. bank in U.S. funds only
• Cashier's check drawn on a U.S. bank in U.S. funds only
• Money order drawn on a U.S. bank in U.S. funds only

Please do not send cash. Jameco cannot accept letters of credit as a form of payment. For credit card orders, please include the name on the card and credit card billing address.

Please note, a $5 processing fee will be added to any Web order less than $10 and any non-Web order less than $25.

What about taxes or duties in my country? Who is responsible for those?

For all international orders, the customer is responsible for any and all additional local taxes, GST, tariffs, fees and duties. Due to the complexity of international shipping, we are not able to provide quotes or estimates of these amounts. Contact your local customs department with any questions.

Unfortunately, import taxes can be quite high in some countries — as much as several times the order value. After your order has shipped, if you refuse to pay the duties/taxes, or refuse delivery of your shipment, your government will keep the package. It will not be ret<br>urned to us and you will not receive any refund of any kind.

How does international shipping work?

International shipping is via courier or postal service. You will be presented with options during the checkout process based on the size and weight of your package. All returns require an RMA and pre-paid shipping back to Jameco. If you have any questions, contact us at International@Jameco.com.

Jameco shipping options

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