Career Opportunities

Technical Support Rep

Job Summary:

A customer support technician helps customers understand and design in products sold and supported by Jameco. This person will assist customers over the telephone, by e-mail, by chat, and in person in the Will Call area. Under direction, the technician will handle a variety of other technical projects including the evaluation of new samples, full qualification of products, implementation of circuits and systems for a variety of purposes, assistance to the warehouse in identifying and testing product, and other projects as required.

Duties & Responsibilities:
  • Respond quickly and effectively to customer technical inquiries, issues, or complaints about Jameco products
  • Assist customers in designing in our products
  • Help customers find data sheets and other literature for our products
  • Perform testing as needed to evaluate, qualify, measure, or de-bug various products
  • Assist the warehouse in identifying existing or incoming inventory
  • Perform testing before ship for the warehouse
  • Understand and master all product categories in the catalog
  • Perform miscellaneous tasks and projects as required by the tech supervisor
Qualifications & Requirements:
  • 2+ years in technical support of electronics products, preferably components
  • Problem-solving skills -- an agile mind, electronics aptitude, open-mindedness, curiosity.
  • Solid understanding of electronic concepts and terminology as it relates to components.
  • Solid understanding of Printed Circuit Board components. Power Supplies,Internal/External. PC Prototyping.
  • Strong aptitude in project/electronic kit building ( i.e. Arduino/Beaglebone)
  • Strong PC skills, for general computer aptitude using in-house applications, plus e-mail, and research on the Internet
  • Excellent skills in working in a fast-paced, frequently changing team-oriented environment
  • Excellent interpersonal skills, especially over the telephone
  • Excellent verbal and written skills
Education:

AA degree in electronics or equivalent -- preferred.


If you have any questions please contact our Human ResourcesDepartment at: [email protected]