Career Opportunities

Technical Support Specialist

Technical Support Specialist

Jameco Electronics is a worldwide distributor of electronic components, power supplies, do it yourself kits, soldering equipment and accessories as well as much more. The technical support specialist will be responsible for walking the customer through the process of finding the correct part for their applications.This person will assist customers over the telephone, by e-mail, by chat, and in person in the Will Call area. Under direction, the technician will handle a variety of other technical projects including the evaluation of new samples, full qualification of products, implementation of circuits and systems for a variety of purposes, assistance to the warehouse in identifying and testing product, and other projects as required.

Duties & Responsibilities:
  • Respond quickly and effectively to customer technical inquiries, issues, or complaints about Jameco products
  • Help customers find data sheets and other literature for our products
  • Perform testing as needed to evaluate, qualify, measure, or debug various products
  • Help customers troubleshoot issues they encounter while using our parts
  • Assist the warehouse in identifying existing or incoming inventory
  • Perform testing before ship for the warehouse
  • Understand and master all product categories in the catalog
  • Perform miscellaneous tasks and projects as required by the tech supervisor
Job Qualifications & Requirements:
  • 2+ years in technical support of electronics products, preferably components
  • Problem-solving skills -- an agile mind, electronics aptitude, open-mindedness, curiosity.
  • Solid understanding of electronic concepts and terminology as it relates to components.
  • Solid understanding of Printed Circuit Board components. Power Supplies,Internal/External. PC Prototyping.
  • Strong aptitude in project/electronic kit building ( i.e. Arduino/Beaglebone)
  • Strong PC skills, for general computer aptitude using in-house applications, plus e-mail, and research on the Internet
  • Excellent skills in working in a fast-paced, frequently changing team-oriented environment
  • Excellent interpersonal skills, especially over the telephone
  • Excellent verbal and written skills

Education:
AA degree in electronics or equivalent -- preferred.


Please email your resume and salary history to: [email protected]