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JAMECO RETURN/WARRANTY SERVICE
What steps should I follow to return a product?
- First, request an RMA number.
- To initiate a return, fill out an RMA Request form. Within 24 hours, you will receive your RMA number by email or fax. If you would like to speak with a customer service representative, call us at 1-800-831-4242.
- Then, ship your item(s) back to Jameco.
- Once you've received your RMA number, pack your items in the box you received from Jameco or a similar box.
- Be sure to include all the accessories!
- Once you've packed the box, write the RMA number clearly on the outside with permanent marker. Then, ship it back to Jameco using UPS, FedEx, or First Class Mail. Our address is:
Jameco Electronics
1355 Shoreway Road
Belmont, California 94002
We do not accept freight collect packages on returns.
- Finally, we will refund or replace your item(s).
Depending on what you requested, we will refund you by check, credit your account, or replace your item. Please be aware that it can take as long as 30 days until you receive your check or replacement item.
Can I return books, kits, software, grab bags, or special order items?
Sorry, we cannot accept returns on any of these items.
Approximately, how long will it be before I receive a refund check or a replacement item in the mail?
Return checks and replacement items can arrive as many as 30 days after you've shipped your return.
Do I need an RMA number to return a product to Jameco?
Yes. Please request one with our
RMA Request form, and write it on the outside of your box with permanent marker before you ship it back to Jameco.
Where should I send my return shipment?
Please send your return shipment to:
Jameco Electronics
1355 Shoreway Road
Belmont, California 94002
Must I return every accessory when I send in a return? What else should I include with my RMA?
Yes, you must include all accessories when you return your products to Jameco. Please include everything you're returning, and write your RMA number with permanent marker on the outside of the box you ship to Jameco.
When is a restocking fee applied? How much is the fee?
We charge a 15% restocking fee when returns are due to customer error. If your return is due to our error, we will not charge any restocking fee.
What does the Jameco Warranty cover?
All Jameco purchases come with a 30-day money-back return policy, plus a 90-day Jameco warranty against any manufacturing defects. All Jameco house-brand products Jameco ValuePro™, Jameco ReliaPro™ and Jameco BenchPro™ come with a one-year warranty. Defective items must be shipped prepaid. This warranty shall not apply to any item where defects have been caused by improper customer assembly, failure by customer to follow instructions, product modification, negligent or improper operation.
Jameco's Limitation of Liability
Jameco's liability shall be limited to the repair or replacement of defective products in accordance with the Jameco limited warranty.
Jameco shall not be liable for any incidental, special or consequential damages for breach of any warranty, expressed or implied, directly or indirectly arising out of Jameco's sale of merchandise, including any failure to deliver any merchandise, or arising out of customer's installation or use, whether proper or improper, of the product, separately or in combination with other equipment, or from any other cause.
Who pays for the shipping if the product needs to be returned for replacement or repair under the Jameco Warranty?
You must pay all shipping costs for returning the defective item to Jameco.
How do I receive service under the Jameco Warranty?
Just fill out an
RMA Request form, and mark your product as defective. We'll be happy to replace your product.
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